Shipping policy
Shipping Policy
Thank you for shopping with DynastVault. This Shipping Policy explains how we process and deliver your orders.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not normally processed or shipped on weekends or public holidays.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Destinations
We currently ship to selected countries and regions, including the United States and other supported international destinations.
Available shipping options and rates will be displayed at checkout.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected.
Typical delivery estimates are:
- United States: 7–15 business days
- Europe: 8–18 business days
- Other international destinations: 10–20 business days
These are estimated delivery times and are not guaranteed.
Customs clearance, carrier delays, weather, holidays, or other circumstances outside our control may affect delivery times.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment.
From time to time, we may offer free shipping promotions or free shipping for qualifying orders.
Order Tracking
When tracking is available, you will receive a shipping confirmation email with your tracking information after your order has been dispatched.
Please allow some time for tracking information to become active after shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has been processed or shipped.
DynastVault is not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.
Lost, Delayed, or Missing Packages
If your package appears to be significantly delayed or lost, please contact us at support@dynastvault.com with your order number.
We will review the tracking information and work with the shipping carrier where appropriate.
Please note that carrier delays may occasionally occur and may be outside our direct control.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the product packaging
- Photos of the outer shipping package where possible
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
DynastVault does not control customs charges or customs processing times.
Refused or Unclaimed Packages
If a package is returned to us because it was refused, unclaimed, or could not be delivered due to information provided by the customer, additional shipping charges may apply if the order needs to be shipped again.
Any refund for a returned package will be handled according to our Return & Refund Policy.
Contact Us
If you have questions about shipping or delivery, please contact us:
DynastVault
Email: support@dynastvault.com