Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from DynastVault. We offer a 15-day return policy, which means you have 30 days after receiving your order to request a return.
Returns
To be eligible for a return, your item must:
- Be in the same condition in which you received it
- Be unused and undamaged
- Include the original packaging
- Include any collectible cards, inserts, accessories, or other items originally included with the product
- Include your receipt, order confirmation, or other proof of purchase
Items that have been damaged after delivery due to dropping, impact, misuse, improper handling, modification, or other accidental damage are not eligible for return or refund.
To request a return, please contact us at:
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide instructions on where and how to return your order.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, broken, defective, or different from what you ordered, please contact us within 48 hours of delivery whenever possible.
Please provide:
- Your order number
- Clear photos of the product
- Photos showing the damaged or defective area
- Photos of the inner packaging
- Photos of the outer shipping package
- A brief description of the issue
After reviewing the information, we may offer a replacement, refund, or another appropriate solution.
Because some DynastVault products are made from resin or other decorative materials, they may be fragile if dropped or handled improperly.
Damage that occurs after successful delivery due to customer handling, dropping, crushing, impact, misuse, or accidental damage is not considered a manufacturing defect or shipping damage.
Non-Returnable Items
The following items are not eligible for return unless required by applicable law:
- Personalized or customized products
- Made-to-order products
- Gift cards
- Items marked as Final Sale
- Items that have been used, altered, modified, or damaged after delivery
- Items returned without important original packaging, accessories, or included components
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale Items
Discounted or promotional products may still be returned under our standard return policy unless they are clearly marked Final Sale.
Items marked Final Sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect, or where otherwise required by law.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, the fastest option is to return the original item and place a new order after your return has been approved.
Return Shipping
If your return is due to:
- A damaged item
- A defective product
- An incorrect item sent by DynastVault
we will provide appropriate return instructions and may cover reasonable return shipping costs.
For returns due to a change of mind, personal preference, or other non-defect reasons, the customer is responsible for return shipping costs unless otherwise required by law.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part or applicable law requires otherwise.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.
Returned items must be unused, undamaged, and returned with their original packaging and included accessories.
Certain personalized or customized products may be excluded from this right where permitted by law.
This statutory 14-day right is separate from any additional rights offered under our 30-day return policy.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank, credit card company, or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
For questions about returns, refunds, damaged items, or exchanges, please contact:
DynastVault
Email: support@dynastvault.com
DynastVault Customer Support
Email: support@dynastvault.com